Why Us?

Easy is Better

To get high response rates, online data collection is a must. You want your survey or assessment available 24/7, accessible however respondents choose to access it, and easy to use. Our clients frequently exceed 80% response rates for their surveys. For 360’s, 100% participation is our goal.

We get those response rates by ensuring each respondent to your survey or assessment has an experience that is…

• Personal: We tailor every contact with them with their name, simple instructions, and relevant information to engage their interest and inspire their confidence in the process.
• Private: Most self-help services will require you to ask respondents for demographic data. Those questions increase completion times, are prone to entry errors, and provoke confidentiality concerns. We use our unique capabilities to take care of demographics
  in the background to avoid these issues.
• Professional: Our tools are so easy-to-use that help requests are infrequent. When help is needed, our friendly, professional staff are always available to solve problems or answer questions We’ve heard it all, know what to do, and get it done quickly.
• 3rd Party: Our "arms length" relationship with your organization means respondents often feel more comfortable asking questions or seeking help from us than they might dealing with your internal staff.

And We Mean It

Anonymity: When it comes to the delicate data collected in an employee survey or 360 assessment, it seems natural to involve internal staff, especially Human Resources. We have immense respect for the capability these people bring to their work. But we also know they occupy a privileged position that places them between management and staff.

When internal staff ask “difficult” questions, they don’t always get the “real” answer. As a 3rd party, we can ask the same questions with less risk of provoking concerns regarding confidentiality or the consequences of responding. Respondents have more confidence in any promise of anonymity we offer, so tell us what they really think.

Data Security: Our survey platform is world-class. As with the self-help services, your data is stored on redundant servers, protected by leading edge firewalls and security scans. Data is backed up daily and stored securely off-site in case of an unexpected disaster.

With a self-help service, all that security doesn’t help once data moves from the data facility to the desktops of your staff. We have rigorous privacy policies in place, and experienced staff committed to maintaining the confidentiality of your business information and anonymity of individual respondents. Any personal or contact details provided to complete our work with you is only used for that purpose, held in the strictest confidence, and deleted from our system after use.

Your Real Purpose

A great survey or assessment project isn’t really about the data collected. You seek out data for a purpose, to make a difference, to improve your organization or develop and grow the people in it. Rule number one in these projects is, “If you won’t act, don’t ask.”

Even with the right data, taking action to create change can be difficult. We enjoy the technology we work with, and have invested much over the last 20 years to learn how it works, and how we can use it to help you. We’re proud of that part of our business.

But our real passion is creating positive change, for individuals and organizations. Our company was founded to do organization, team and individual development, and our day to day work keeps us there. When you work with us, you are working with people who care just as much about whether your project makes a difference as we do about the bells and whistles we can apply to help you make that happen.

Unlike self-help services, when you need help making change happen you can always count on us for…

• Technical Support: to avoid the common pitfalls that can derail your project.
• Insightful Reporting: that highlights issues and opportunities for action.
• Quality Reports & Debrief Materials: to help you communicate key messages to the various audiences who have an interest or stake in the data collected.
• Coaching for Change Leaders: to help them move improvement efforts forward.

Really!

So let’s get back to the feature that first catches your eye with a self-help service – it’s “FREE”. And, they are, if you can make do with basic tools and consider only the costs that show up on an invoice.

If You Need Options, You Have to Pay: As as your needs become even a little more sophisticated, “free” soon turns into monthly fees for a plan that includes features essential to your project.

Beware the Hidden Costs: Even if you get by with the basic options included in a “free” service, the real costs  of your survey or assessment project add up, most only noticed if you look carefully…

• Recurring fees - Those monthly or annual fees for "extras" can soon add up.
• Training – Someone internal will need to learn the technology. Trust us, that takes time, more so for infrequent users who must re-train for each use.
• Administration – Conducting a survey or assessment is time consuming, especially for those who have not done a survey before, or do them infrequently. You or your staff have other valuable work to do, and you do that work more capably.
• Mistakes – Inexperienced users make errors that take time to fix, and may damage the credibility of your efforts in the eyes of respondents.

We do this work all the time. We’re learning constantly how to do it better. Routines and experience help us do key tasks faster and with fewer errors.

Let your people do what they do best, while we do what you really need to make your survey or assessment successful.